It’s time to boycott all retailers shipping orders via FedEx. This is a company with no qualified management. Given I just wrote a post about the i9 gen13 CPU in my roughly $2000 build I cannot use, we should finish out the discussion of that build. Please note that it is August 2nd at the time of this writing. Please also note that I built the machine and had it running until I read what lead to this post.
While it is probably inadvisable, I’m going to share with you the FedEx tracking link for the motherboard.
FedEx Has No Customer Service
I was wondering where the Hell my Asus mobo was. Kicking myself for not ordering it from Newegg for just a little more money and allowing them to get the back order filled. They shipped everything UPS. It got here. Some of it got here early. Even though I can find an address online for the local FedEx center, I cannot find a phone number. All centers now display the Universal Abuse the Customer Automated Phone System toll free number. I used every trick I could think of, even screaming “human” into the phone which works with some systems. Could not get to a human to ask how a package was “out for delivery” for days.
Somewhere a Keller MBA is laughing until they wet their pants. They “cut costs” by completely eliminating anything that could remotely be called Customer Service. Oh, they are such shrewd business people! Use Artificial Intelligence to provide artificial customer service via a phone system that ceases all human contact. It’s obvious the Artificial Intelligence exists at the management level and it works just as good as Google’s Black Nazi AI.
Poor Old Man
After getting to the point of “going Postal” at the FedEx center over the sick and twisted joke that is the phone system, I went out to mow. I live on a farm. It takes quite a while. When I stopped to put gas in the mower my phone rang. Local number I didn’t recognize. Fully expected a marketing scam. Actual human with a question about my package from Asus.
You see, it got delivered to his father’s place on the other side of Kempton, IL. His father did not get the package he was supposed to. He got mine instead. Between father and son they spent 4 hours on the automated insult system trying to find some method of scheduling wrongful delivery package pickup. Finally the son decided to try and find me. I have this blog and multiple Web sites. Rather quickly he found a phone number for me. Immediately I hopped in a Jeep and went to get my mobo.
Yes, I politely listened to him tell me his package did not arrive and they had no recourse. In the FedEx system it said it had been delivered. There was no one they could talk to. Honestly, I don’t know him, but I feel like stopping by and asking if his package ever showed up.
Summary
It is time for a global boycott of all vendors who ship via FedEx. If they want to have Artificial Intelligence for a management team and provide virtual (fake) customer service then they need to have virtual (non-existent) customers and virtual (non-existent) revenue. Let them figure out how to make payroll with no income.
I bet management lays off the workers instead of the incompetent management that ran the company into the ground.
